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Accessibility info

If you are attending an event at Olympia London, getting to us should be the least of your worries. On this page you will find relevant information on everything related to your visit.

You can find a detailed guide on the AccessAble website or by downloading the app. 

If you need a space for your car, we require you to pre-book online as parking spaces are limited. Olympia London’s parking tariff is applicable to all visitors.

There are also wide bays for Blue Badge holders in Olympia London’s motorail car park. These bays are issued on a first-come, first-served basis. Should you wish to pre-book, this does not guarantee you a disabled bay but will ensure you have a space in the motor rail car park. 

When you arrive, please inform car parking staff that you have pre-booked a parking space and that you require a disabled bay, and someone will assist you.  All disabled parking is charged at the standard tariff rates.

Olympia Grand is on Olympia Way, and just a short distance from the station and car park. Olympia National entrance is on the junction of Olympia Way and Hammersmith Road.

Olympia Grand has a ramp with a gentle incline at the entrance. 

Olympia National has a wheelchair lift in the foyer.

Olympia West has a ramp in the foyer and passenger lifts to the upper level.

For any special access requirements or requests, please get in touch using our contact us page. 

Wheelchairs are available on loan for use at Olympia London, on receipt of a refundable security deposit. We recommend that wheelchairs are booked in advance by submitting an enquiry using our contact us page. Your wheelchair can then be made ready for you on arrival at the venue.

For specific information about facilities available at events, please contact the event organiser.

The wellbeing and comfort of our visitors is incredibly important to us. Therefore personal support animals are normally welcome at the venue during events. However, some events may have restrictions on support animals where the event organiser has assessed that the specific nature of a show would not be a suitable environment for them. So please check with the event organiser for specific restrictions for the event you plan to attend. You can find the organisers website within the event listing.

Please be aware that welfare facilities for support animals are not available onsite and all owners will be fully responsible for the actions of their animal, which will need to be kept under control and on a lead or harness or in a pet carrier.

See the venue floor plans for the location of cloakrooms and accessible toilets. All separate, accessible toilet facilities are unisex. There are also modified cubicles within the gents and ladies toilets.

Qualified first aid staff are available at all events.